(FAQ)

1. How can I track my order?

Once your order has been confirmed and dispatched, you will receive a unique tracking code by email. Simply click on the link or enter the code on our tracking page to follow every step of your delivery.

2. What is the delivery time?

Delivery times vary depending on the country and courier, usually between 8 and 12 working days. Before completing your purchase, you will see an estimated delivery time at checkout. We always strive to deliver as quickly as possible.

3. Do the products come with a warranty?

Yes! All Runix Sports products include a 30-day warranty against manufacturing defects. You also have the right to request an exchange or return within the same period if you are not satisfied with your purchase.

4. Is payment on the website secure?

Absolutely. Our website uses SSL encryption and advanced security protocols to protect your personal and financial information. We only accept trusted payment methods such as credit cards, PayPal, and local payment providers.

5. What payment methods do you accept?

We currently accept:

  • Credit cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Local payment methods in certain countries, such as Klarna (UK/Germany) and iDEAL (Netherlands)

6. Can I cancel my order after purchase?

Yes, as long as your order has not yet been dispatched. If the product has already been shipped, you will need to wait for delivery and then request a return through our Returns & Refunds Policy.

7. What should I do if my product arrives defective or damaged?

If your product arrives with any defect or transport damage, please contact our Customer Support within 48 hours of receiving it. We will arrange a replacement at no extra cost to you.

8. How does the returns policy work?

You can return any product within 30 days of receiving it, provided it is in perfect condition and in the original packaging. Once we receive the item back, we will issue a full refund or provide a credit for your next purchase.

9. Does Runix Sports have a physical store?

At present, we are a 100% online brand, which allows us to offer competitive prices without compromising on quality. All orders are processed in our distribution centres and delivered straight to your door.

10. How can I contact customer support?

You can reach our support team via email at info@runixsports.com or through the contact form on our website. Our customer service hours are Monday to Friday, 9am to 6pm (GMT).